To view and/or edit an order as it is processing on the dashboard, you will simply want to click on the order line to have it open a new page with the order details.
- Orders in Processing, Filling or On Hold status are editable from the order page
- You can put an order on hold, update an address, update a shipment method or cancel an order from the order page.
- Orders in Shipped, Delivered, Hold Resolved or Canceled status cannot be edited
Need help with an order? 👀
You can also copy and paste the order information easily from the order page to a message for our team - this will help make sure we are referencing the correct order/patient information, and protect PHI!