We understand how important the customer experience is and are happy to support your organization as if your customers are our own!
Legally, our phone number does have to be provided on the medication label. This does mean we hear from our Partners' customers from time to time, and how we support them (and you!) is completely up to you. We are happy to provide as white-gloved an experience as possible.
For internal support, we utilize shared Slack channels that allow us to communicate in real-time about any support issues that may come up. If you are not on Slack, we can help get you set up, or we can use email to communicate.